In my previous post, I talked about the formula E = mc2, that is, to achieve excellence (E) we need the commitment of workers (c), trust in the institutional project of the governing bodies and health officials (c from confide) and the appropriate methodological development (m). I would like to delve into the methodology and in particular on the importance of the patient experience when deploying improvement projects and consider it as a priority in the strategic development of our institutions.
The public health system methodically evaluates patient satisfaction which allows us to obtain global information regarding users’ perception. However, we abuse studies that are too general and in which the evaluation differs excessively when it comes to the time dedicated to healthcare. These and other methodological limitations make it difficult to draw conclusions and the possibility of using the information related to the patient's experience as a source of identifying opportunities for improvement is also an element that limited by cultural aspects. To expand on these aspects, it’s interesting to read the articles "The Patient Experience and Health Outcomes" Matthew P et al [1] and "Collecting data on patient experience is not enough: they must be used to Improve care" A Coulter et al [2].
